Privacy Policy
At Serenity Sole, your privacy is respected and protected. This policy explains what personal information we collect, how it’s used, and how you can access or update it.
1. What We Collect
When you use this website, book a session, or reach out, we may collect:
- Your name
- Email address and/or phone number
- Any relevant health information you share
- Treatment preferences or communication preferences
This information is only used to support your care and provide the services you request.
2. How Your Information Is Used
We use your information to:
- Respond to enquiries
- Confirm bookings or treatment details
- Tailor treatments to your needs
- Maintain secure client records or safety and professionalism
We never share or sell your data to third parties. Marketing messages are only sent if you’ve actively opted in.
3. Cookies & Website Use
This site uses cookies to help us understand how visitors use the website and to improve your experience.
You can manage or disable cookies in your browser settings. By continuing to use the site, you consent to this usage.
4. How Your Data Is Stored
Your personal information is stored securely and only kept for as long as necessary.
In some cases (e.g., for insurance or regulatory purposes), records may be stored for up to 7 years. After that, they are safely deleted or destroyed.
5. Your Rights
You have the right to:
- Access the information we hold about you
- Request corrections or updates
- Ask for your information to be deleted
- Withdraw consent at any time
To do any of the above, simply email hello@serenitysole.co.uk and we’ll respond promptly.
6. Contact Us
If you have any questions about how your data is handled, or if you’d like to speak to us about anything in this policy:
- hello@serenitysole.co.uk
- Serenity Sole, Harrow, London
